We are a small online store (not like Zalando😅) and would like to ask you to please be mindful when placing your order. This is for sustainability reasons, but also because returns create a tremendous amount of extra work for us.

Of course, you can return an item if it doesn't meet your expectations. That can happen, of course.

You have the right to cancel your order within14 daysof receipt without providing a reason. After cancellation, you have another 14 days to return your product.

You will then be credited the full amount, including shipping costs, for the returned item. You are only responsible for the shipping costs to return the item from your address to us.

If you exercise your right of withdrawal, the product must be returned to us with all accessories included and—if reasonably possible—in its original condition and packaging. Please pack it neatly, just as you received it. Do not just “shove” it into a bag or box—if you do, we will NOT accept the return :-)

With every SALE purchase, you'll receive store credit that never expires. Isn't that great?

Did you pay with Klarna?

If you paid with Klarna, please DO NOT reportthe return to Klarna, as this will open a dispute. We would then have to pay an additional 15 euros in fees. You don’t need to do anything with Klarna; we’ll handle it with them for you as soon as we’ve processed your return. You’ll receive an updated invoice from Klarna.

Please affix postage to the package as a "Parcel"!Onlyjewelrymay be sent via letterbox mail. 

Items from the sale can be returned, but you'll receive store credit instead! So no cash refund. 

We may have made a mistake while packing—it happens! Feel free to email us! We’d appreciate it if you could address us kindly, as Sisters. We’re working hard, but we can make mistakes too❣️

How do you send your return the right way?

Step 1

If possible, pack the items in their original packaging (air-cushioned bag or box). Fold the clothing neatly, just as you received it. Don't just cram it into the box or bag.

Step 2

Fill out the return form (Download here) completely and include it with your package. If you don’t have a printer, you can also fill out the form by hand :-)

Returns without this form will not be processed!

Step 3

To exercise this right, first send an email listing the items you wish to return to retouren@the-twosisters.nl This is just to let us know; once you’ve sent the email, you can go ahead and ship your return.We won’t reply to this email—it’s simply to confirm your return. If you want to know whether your package has arrived, feel free to check the tracking information for that package :-)

Step 4

Please write the following address on your return package:

TheTwosisters
Siebengaweg 2
8444 DD Heerenveen

Step 5

Please affix postage to the package as a "Parcel"!Onlyjewelrymay be sent via letterbox mail. 

Step 6

Please send your return via aPostNL service point—notDHL.

Return Policy

Only undamaged and, of course, unworn jewelry and clothing may be returned. If reasonably possible, please include them in the original packaging (padded envelope or box) and ensure they are properly stamped,including a completed return form. Returns that do not meet these requirements—or that are damaged, soiled, or altered—may be refused.

We do not offer a warranty against discoloration of the clothing or damage to the silk skirts, kimonos, sets, and dresses.  Silk clothing is very delicate, and we inspect it carefully before shipping it to you (just like everything else :-)). We also do not offer a warranty for other types of external damage. We do not offer a warranty on zippers either. 

The cotton Gypsy skirts feature about 80 meters of hand-stitched detailing. Sometimes a stitch might come loose :-) We ask that you have it repaired by a local seamstress, Sister. That way, we’re working together toward a more sustainable world!

A summary of the return policy:

• Return shipping costs are the customer's responsibility, and the customer is also responsible for any risks associated with shipping.
• Returns thatdo notinclude a completed return slip with the customer’s name and order number will be held for up to 1 month after the date of receipt. After this period, the return will be processed in our internal records, and no further claims can be made regarding it.
• If you exchange an item, you'll be responsible for the return shipping costs as well as the shipping costs for your new item :-)
• Please send an email notifying us of your return to info@the-twosisters.nl (we do not respond to these emails)

If your return does not meet the above conditions, we may refuse it.

Refund

We will refund the invoice amount to you within14 daysof receiving the goods. Both the costs and the risk of shipping (for example, if a shipment is lost by PostNL) are your responsibility when returning an item.  So, if you want to be sure the package reaches us, please send your return via letter-sized parcel or standard package.

With lots of love,

In