What is your return policy?

We are a small webshop (not Zalando😅) and would like to ask you to order with awareness. Because of sustainability, but also because we really have a lot of extra work from a return.

Of course you can return something if it does not meet your expectations. That can happen of course.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product.

You will then be credited the full amount including shipping costs of the returned item. Only the shipping costs for returning from your address to us are at your own expense.

If you use your right of withdrawal, the product must be returned to us with all accessories supplied and - if reasonably possible - in the original condition and packaging. Please pack it neatly as you received it. Do not 'crumple' it in a bag or box, then we will NOT take the items back:-)

Did you pay with Klarna?

If you paid with Klarna, then open no dispute. We must then pay 15 euros extra costs. You do not have to indicate anything to Klarna, we will arrange that with Klarna for you as soon as your return has been processed by us. You will receive an adjusted invoice from Klarna.

Frank the package as a Parcel! Only jewelry may be sent by letterbox post.

Items from the sale can be returned but you will receive a store credit! So no money back.

We may have made a mistake while packing, that can happen! Please mail us! We appreciate that we are approached kindly as Sisters. We are working at full capacity, but can also make mistakes❣️

How do you send your return correctly?

Step 1

If possible, pack the products in the original packaging (bubble bag or box). Fold the clothing very neatly as you received it. Do not just crumple it in the box or bag.

Step 2

Fill in the return form ( Download here ) completely and put it in your packaging. If you do not have a printer, you can also copy the form:-)

Returns without this form will not be processed!

Step 3

To use this right, first send an email with the items you want to return to retouren@the-twosisters.nl this concerns the registration, once you have sent the email you can send your return. We do not respond to this email, so it is purely as a registration for your return . If you want to know if your package has arrived with us, you can check the Track and Trace of that package:-)

Step 4

Please include the following address on your return shipment:

TheTwosisters
Siebengaweg 2
8444 DD Heerenveen

Step 5

Frank the package as a Parcel! Only jewelry may be sent by letterbox post.

Step 6

Send your return via a PostNL service point , not DHL.

Returns Policy

Only undamaged and of course unworn jewelry and clothing may be returned. If reasonably possible, add in the original packaging (bubble envelope or box) and provide sufficient postage including a completed return form. Returns that do not meet this requirement, that are damaged, soiled or altered may be refused.

We give no guarantee on the discoloration of the clothing or damage to the silk skirts, kimonos, sets and dresses. The silk clothing is very fragile and we check it carefully before we send it to you (like everything:-)) We also do not give a guarantee on other external damage. We also do not give a guarantee on zippers.

The cotton Gypsy skirts have about 80 meters of stitching that is sewn by hand. Sometimes a stitch comes loose:-) we ask you to have it repaired by a local seamstress Sister. That way we work together on a more sustainable world!

The return conditions in a nutshell:

• Return costs are at your own expense and any risks associated with shipping are also the responsibility of the customer.
• Returns that do not have a completed return slip with name and order number noted will be kept for up to 1 month after the date of receipt. After this period, the return will be processed in our own administration and can no longer be claimed.
• In case of an exchange, the return costs are also at your own expense, as is the shipping of your new item:-)
• You send an email to register your return to returns@the-twosisters.nl

If your return does not meet the above conditions, we may refuse your return.

Refund

We will refund the invoice amount to you within 14 days after receipt of the goods. Both the costs and the risk of sending (for example if a shipment is lost at PostNL) are for your own account in the event of a return. So if you want to be sure that the package arrives with us, send your return by letterbox package or parcel.

Lots of love,

Ingrid

The-Twosisters BV
Siebengaweg 2
8444 DD Heerenveen
info@the-twosisters.nl
06-638699960
KVK 01137964
VAT NL 001399991B66